Returns & Exchanges
Rakuten connects you with thousands of retailers, and while each store has its own specific policy, we are here to help you navigate the return process for any purchase made through our platform. All returns must be initiated through the original merchant to ensure your Cash Back and refund are processed correctly.
Verify Merchant Policy
Visit the specific store's website where you made the purchase to review their unique return window and condition requirements.
Initiate the Return
Log into your account on the merchant's site or use their guest return portal to generate a return authorization and shipping label.
Package and Ship
Securely pack your items in original packaging, attach the provided label, and drop the package off at the designated carrier location.
Monitor Cash Back Status
Once the merchant processes your refund, your Rakuten Cash Back will be automatically updated in your account balance to reflect the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing